Question 1

What areas do you serve?

Accepted Answer

We serve San Antonio and 28 surrounding communities including Boerne, New Braunfels, Schertz, Helotes, and more. Visit our Service Areas page for the full list.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. AST is fully licensed, bonded, and insured. We hold IICRC, NADCA, and ARCS certifications, plus a Texas Mold Assessment & Remediation License.

Question 3

Do you offer free estimates?

Accepted Answer

Absolutely. We provide free, no-obligation estimates for all our services. Call us or fill out our online form to get started.

Question 4

What is your satisfaction guarantee?

Accepted Answer

We offer a 100% satisfaction guarantee. If you're not completely happy with our work, we'll re-clean the area at no additional cost. If you're still not satisfied, we'll provide a full refund.

Question 5

How much does carpet cleaning cost?

Accepted Answer

Our carpet cleaning starts at approximately $0.25 per square foot, with most rooms costing between $75-$150. Call for an exact quote based on your specific needs.

Question 6

How long does it take for carpets to dry?

Accepted Answer

Most carpets dry within 4-6 hours with proper ventilation. We use powerful extraction equipment that removes most moisture.

Question 7

Is your cleaning safe for kids and pets?

Accepted Answer

Yes! We use eco-friendly, non-toxic cleaning solutions that are safe for children and pets once the carpet is dry.

Question 8

How often should I have my carpets cleaned?

Accepted Answer

We recommend professional cleaning every 12-18 months. If you have pets, allergies, or high traffic, every 6-12 months is ideal.

Question 9

What should I do if I have water damage?

Accepted Answer

Call us immediately at (210) 599-9726. Turn off the water source if possible, avoid electrical areas, and don't use a regular vacuum on standing water. We respond within 60 minutes 24/7.

Question 10

Do you work with insurance companies?

Accepted Answer

Yes. We work directly with all major insurance providers, documenting the damage, filing the claim, and billing the insurer directly so you don't have to.

Question 11

How long does water damage restoration take?

Accepted Answer

Most residential water damage projects take 3-7 days for drying and 1-3 weeks for full restoration, depending on the extent of damage.

Question 12

How do I know if I have mold?

Accepted Answer

Common signs include musty odors, visible discoloration on walls or ceilings, and increased allergy symptoms. We offer professional mold testing to confirm and identify the type.

Question 13

Is mold dangerous?

Accepted Answer

Some mold types can cause health issues including respiratory problems, allergies, and in severe cases, more serious conditions. Professional remediation is recommended for any significant mold growth.

Question 14

Do you do mold testing?

Accepted Answer

Yes. We offer both visual inspection and air quality testing. As a Texas-licensed mold assessor, we can provide a comprehensive mold assessment report.

Question 15

Can you clean antique or delicate rugs?

Accepted Answer

Absolutely. We specialize in hand-washing delicate rugs including Persian, silk, wool, and antique pieces. Our ARCS certification ensures proper care for valuable rugs.

Question 16

Do you offer pickup and delivery for rug cleaning?

Accepted Answer

Yes. We provide free pickup and delivery for all rug cleaning services in our service area.

Question 17

How long does rug cleaning take?

Accepted Answer

Most rugs are cleaned and returned within 5-7 business days. Heavily soiled or delicate rugs may take up to 10 days.

Question 18

What should I do after a fire?

Accepted Answer

Ensure everyone is safe, then call us immediately. Don't attempt to clean soot or smoke damage yourself — improper cleaning can cause permanent damage to surfaces.

Question 19

Can you remove smoke odor?

Accepted Answer

Yes. We use thermal fogging, ozone treatment, and hydroxyl generators to completely eliminate smoke odor from your home, not just mask it.

Question 20

Do you handle storm damage?

Accepted Answer

Yes. We provide emergency tarping, water extraction, debris removal, and full structural restoration for storm-damaged properties.

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