Privacy Policy
Last updated: March 3, 2026
SMS / Text Messaging
Alamo Steam Team collects mobile phone numbers and SMS consent from web forms when you choose to opt in. We use your number to send transactional and service-related text messages such as appointment reminders, quote follow-ups, service updates, and job-status messages at the cadence you have consented to. No third-party sharing. Your mobile phone number, SMS opt-in status, and any other data tied to your SMS consent are never sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes. We do not share this data with third parties under any circumstances except (a) sub-processors we use to deliver the messages (e.g., Twilio) under a data-processing agreement, or (b) when required by law. Message frequency varies by use case. Standard message and data rates may apply. You can opt out at any time by replying STOP to any of our messages, and you can reply HELP for help.
Information We Collect
When you contact AST Cleaning & Restoration ("AST," "we," "us"), we may collect personal information including your name, phone number, email address, and property address. This information is collected when you request an estimate, schedule a service, or contact us through our website or by phone.
How We Use Your Information
We use the information we collect to:
- Provide and schedule our cleaning and restoration services
- Communicate with you about your service requests
- Process insurance claims on your behalf (with your authorization)
- Send service reminders and follow-up communications
- Improve our services and customer experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with insurance companies only when you have authorized us to file a claim on your behalf.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (210) 599-9726
- Online: Contact Form
- Address: San Antonio, TX
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.